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Below is a list of common support questions and answers that our staff receives.
Please read them below before contacting the staff for email support. |
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PROFILE : Registration and Editing |
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Payment Options
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Online Payment |
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Making Contacts |
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For Offline and Online/Offline Members
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For Online Members
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Paid Member
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Post / Courier
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Register Profile for Free 2
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Boookmark / Ignore Profiles
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Contact Profiles
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Free and Non Member
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PHOTO: Uploading and Managing
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1. |
How do I create my profile online? |
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It’s really easy. All you have to do is fill in our Registration Form as accurately as possible and then click
the SUBMIT button at the end. Your profile is ready! However, we will need a little
time to screen the information given by you and your profile can be viewed by other
members of srikalyanaprapthirastu.com minimum of 24 hours to a maximum of 48 hours
after you have registered. |
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2. |
Do I have to fill the entire registration form? |
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YES. Looking for the perfect life partner is serious business and the more information
you give, the more details can be garnered by other srikalyanaprapthirastu.com members.
This will help a potential match to understand you fully, check out your likes and
dislikes and will help you get the right, the most compatible response. |
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Are there any specific DO's and DONT's while creating a profile? |
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Well, DO be as detailed as possible while creating your profile and also upload
a photograph. The more information you add the more your chances of finding a partner. |
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While creating a matrimonial profile, give brief information about yourself in the
profile description part. Try your best to touch upon various aspects of your life
like |
Your personality (what kind of a person you are, your likes and dislikes) |
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Your educational and professional background and achievements. |
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Your family (Parents profession, number of sisters & brothers). |
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Your expectations from a life partner. |
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Add a recent photograph to improve chances of getting responses. |
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Important notice: Profiles with
photos gets the best responses.
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DO NOT use your matrimonial profile to display your contact details and do not include
content that is vulgar, pornographic or racist. |
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Please do not give a lengthy description. Try to keep your description short and
complete and do not get into the minutest details. |
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Please do not try to display your contact details in your matrimonial profile, except
in the space provided for contact details. |
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Do not include content that is vulgar or racist.
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Also see our Terms and Conditions for more details of what type of content is prohibited
on www.srikalyanaprapthirastu.com. |
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Not conforming to any of the above can lead to your profile being rejected. |
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4. |
How do I make changes/edit in my profile? |
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To edit your profile, after logging in follow these steps:
a) Under “Account Details”
(on the left hand side of the page), click on “Modify Your Profile”
B) Edit your profile according to
the instructions provided and click the Submit button at the end of the form.
Your profile will be edited and updated and made available to
all srikalyanaprapthirastu.com members in upto 48 hrs.
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5. |
Can I change all the information on my profile? |
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You can change most of the information on your profile. However, you cannot change
your Username, Date of Birth, Gender or Caste. |
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How do I delete my profile? |
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You cannot delete your profile yourself but you have to send an –mail to support@srikalyanaprapthirastu.com
and we will do it for you.
In case, you have found your partner through srikalyanaprapthirastu.com, we will
be happy if you share your story with us
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7. |
How do I get my profile back on site after I have deleted it? |
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If you have deleted your profile, you will have to create a new one to go back on
the srikalyanaprapthirastu.com site. You will not be able to use the same user ID
and e-mail ID as that gets occupied under your status and becomes inactive after
deletion.
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8. |
What is Client No. / Profile ID? |
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A Client No. / Profile ID is a unique number. To identify you uniquely, a Client
No. / Profile ID is assigned to you when you register with us. This Client No. /
Profile ID is to be referred in all correspondence to srikalyanaprapthirastu.com |
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How do I Login? |
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Visit: www.srikalyanaprapthirastu.com
Under the "Login" section, enter your "Client No. / Profile ID"
and "Password" in the respective boxes and Click on the "Enter"
button to login to your account.
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I forgot my Client No. / Profile ID / Password. What should I do? |
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Visit: http://www.srikalyanaprapthirastu.com/
Click on the "Forgot Password" link in the home page and enter your "E-mail
address" and "Client No. / Profile ID". Your "Client No. / Profile
ID" and "Password" will be mailed to you immediately.
Your Email address should be the one given as the main e-mail ID in your profile. |
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How do I change my password? |
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Visit http://www.srikalyanaprapthirastu.com/ |
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Login using your "Client No. / Profile ID " and "Password" |
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Under "Account Details" section in the left navigation, Click on "Change
Password".
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Enter your old password. |
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Enter your new password and confirm the same. Click on "Change Password"
button. |
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Your new password will be immediately activated and you will be logged out. Please
use the new password to login again. |
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12. |
Can I choose my own Client No. / Profile ID? |
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Every Client No. / Profile ID is unique and is allocated by the system. You cannot
choose your own Client No. / Profile ID since it is system generated. It cannot
be changed under any circumstances |
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13. |
Why am I not able to login or why is the message "Invalid Client No. / Profile
Id or Incorrect Password" being displayed?
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The password you have entered might be wrong. Alternatively you might be having
the
CAPS LOCK "On". Please check whether the password is entered in the correct
case (Upper or Lower) |
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Please check the "Client No. / Profile ID" you have entered, ensure that
there are no spaces in the Client No. / Profile ID typed. For e.g., it should be
123456 not 1234 56
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If you have forgotten your password, please click on the "Forgot Password"
link to retrieve the same |
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14. |
I'm registering for my sister/brother and me. Can we both have the same Client No.
/ Profile ID?
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A Client No. / Profile ID identifies each person uniquely. Please register separate
profiles for you and your sibling. |
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15. |
How to upgrade my profile to Online, Offline, and Online/Offline membership?
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You can upgrade your membership by paying through our secured online payment gateway
using your Credit Card / Debit Card / Net Banking. Online payment is the easiest,
fastest and secured mode of payment. Our Payment gateway provider adopts the SSL
(Secure Socket Layer) 128 bit secured gateway technology, an internationally proven
widely accepted technology that ensures highest level of security while transacting
on the net, preventing unauthorized access.
You can also send payments through Local Cheque's / D.D. / M.O. by post / courier
or you can visit our office's and pay by cash / cheque
/ D.D. |
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What is the difference between free, Online, Offline, and Online/Offline membership? |
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Please click on the below link
Compare membership schemes |
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17. |
What are the modes of payment? |
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Credit Card: We accept all major Indian Credit cards online.
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Visa Card |
Master Card
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American Express Card
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CitiBank E-Card
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Diners Club International
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JCB Card
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Debit / Net Bankiing
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Centurion Bank of Punjab, Citibank NRI Account Holders, Citibank Current Account
Holders, Citibank Suvidha Account Holders, ICICI Bank, ICICI ePayments Ltd., IDBI
i Netbanking Account Holders, Oriental Bank of Commerce - Global Trust Bank, Punjab
National Bank (PNB), The Federal Bank Ltd, UTI iConnect, Kotak Mahindra Group, HDFC
Online Banking, IndusInd Bank |
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Other Payment Options
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Walk into our nearest offices in Hyderabad
or send your payment by post to any of the above mentioned offices across India.
Cheque or D.D. payment should be drawn in favor of 'Srikalyanaprapthirastu'. |
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18. |
I've made the payment. But my profile still is in free category. Why? |
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We make sure that every profile is upgraded as soon as we receive payment.
If you have made the payment and your profile is still in the free category, please
send your complete payment details to
http://www.srikalyanaprapthirastu.com/mailto;info@srikalyanaprapthirastu.com |
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19. |
How long will it take to upgrade my profile, once I make the payment? |
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We will upgrade your profile as soon as we receive your payment which may take 24
to 48 hours. An e-mail confirming your upgradation will be sent to you.
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20. |
Is it possible to personally visit your office and make the payment? |
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Yes, you certainly can! to any of our offices in India. Please click here for our addresses |
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21. |
What is online payment and how do I make an online payment?
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Online payment is the easiest and fastest mode of payment. You can make payments
through the Internet using your net banking /credit card /debit card.
Click here to make payments online. |
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22. |
I’m not able to make the online payment through my card even though it’s
a valid one? Why?
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Make sure you are entering the correct credit / debit / net-banking card number
and expiry date. If you continue having problems, please call your credit / debit
/ net-banking issuing bank and make sure your card has sufficient funds. |
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Is online payment secure?
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Yes! It is secure to make online payments. Our Payment gateway provider adopts the
SSL (Secured Socket Layer) 128 bit secured payment gateway technology, an internationally
proven, widely accepted technology.
Our payment gateway service provider's ensures that the customer's credit card details
are kept secure while transacting on the net, preventing unauthorized access. |
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24. |
I’m a free member. Can I send personalized messages to a member? |
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No. Only Online, Online/Offline members can send personalized messages. |
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Online, Offline and Online/Offline member can enjoy a host of services. Click here
to learn more about advantages of Online, Offline and Online/Offline membership. |
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Click here for the payment options. |
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25. |
I'm a non-member. Can I contact a member?
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As a non-member you can only search for profiles of brides and grooms registered
on our portal. But to contact them you have to become an Online, Offline and Online/Offline
member.
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Click here to add your profile.
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Click here for the payment options. |
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26. |
I'm an Online, Offline and Online/Offline. How can I contact another member? |
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Except free members & offline members others can contact all members. |
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To contact member(s) |
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Visit: http://www.srikalyanaprapthirastu.com/ |
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Login using your "Client No. / Profile ID" and "Password" (How
do I login?) |
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To search for profiles, Click on the "Search my Life Partner" link.
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To view a particular profile, click on the "Client No. / Profile ID "
link. Or the Thumb photo link.
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To initiate contact with the member, please click on the "Contact now"
link below the photo. |
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A new window will open, type your message and click on the "Send Message"
button to send a message to the member. |
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27. |
I'm already a Online, and Online/Offline member. But, when I try to contact any
member your system is prompting me to upgrade to Paid membership? Why?
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Please ensure that you have logged in before trying to initiate contact. Click here
to know how to login and contact members |
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28. |
Can I get contact details of selected profiles? |
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Yes, you can get contact details of the selected profiles as mentioned in the Membership
Schemes. To get contact details you have to send an e-mail from one of the e-mail
ID’s you have provided at the time of registration or you can send us a letter
to any of our offices in Bangalore or Hyderabad or you can come in person to any
of our offices in Bangalore or Hyderabad and collect a printout. |
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29. |
Can I get Contact details over Telephone? |
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No, you can’t get any sort of contact details over the phone, you will have
to send an e-mail from one of the e-mail ID’s you have provided at the time
of registration or you can send us a letter to any of our offices in Bangalore or
Hyderabad or you can come in person to any of our offices in
Hyderabad to collect the print outs of the selected Profile's / Horoscope
(if available) along with contact details at no EXTRA COST.
* Under any circumstances we will never provide you contact details over phone.
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30. |
Can I request you over phone to send contact details through e-mail or post? |
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No, requests over phone for contact details will never be entertained. You have
to send an e-mail from one of the e-mail ID’s you have provided at the time
of registration or you can send us a letter to any of our offices in Bangalore or
Hyderabad or you can come in person to any of our offices in Bangalore or Hyderabad. |
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31.
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Why am I able to contact only profiles of the opposite gender?
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Your membership is for your personal use only and you can contact opposite gender
profiles to initiate proposals. However, if you are trying to contact profiles for
your brother/ sister, you can add a separate profile for them and upgrade it to
Online, Offline and Online/Offline membership.
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32. |
I’m an Online, Offline and Online/Offline member. Can I get the direct contact
information of other members such as Phone, email and address?
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Only if you are a Offline or Online/Offline member you can get the contact details
by sending us an e-mail/post requesting us to send their contact details or you
can also directly walk in to our office and collect a printout of their profile
along with their horoscope (If available). |
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33. |
I'm already a Paid member. But, when I try to contact any member your system is
prompting me to upgrade to a Paid membership? Why?
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Please ensure that you have logged in before trying to initiate contact. If you
are already logged in but are getting the above error message, Please refresh the
screen again and check, if still you are getting an error message please send an
e-mail to info@srikalyanaprapthirastu.com
mentioning your Client No. / Profile ID and the exact nature of the problem &
we will check it & reply back to you. |
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34. |
How do I contact a srikalyanaprapthirastu.com member? |
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After seeing a member's profile, click on the CONTACT button below the photo, immediately
a message compose box will be opened. Here you can type your message with your contatc
details and click on the "Send Message" button. Your message will be deposited
in the "Inbox" folder of srikalyanaprapthirastu.com's "Online Message
System" and also simultaneously an e-mail will be sent mentioning "A Message
has been sent by Client No. ........... " to their e-mail ID.
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35. |
How do I initiate further contact with a member who has accepted me/whom I have
accepted? |
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You will need to be an Offline or Online/Offline member if you want to make further
contact with a profile. You can contact srikalyanaprapthirastu.com and get contact
details of the selected profiles. For membership details, please go to Membership
Schemes |
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36. |
How do I initiate further contact with a member who has accepted me/whom I have
accepted? |
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You have to once again contact a profile who has accepted you/whom you have accepted
by sending one more message. But if you are an Offline or Online/Offline member
then you can get their contact details like Telephone number, E-Mail ID, Addresses.
You can contact srikalyanaprapthirastu.com and get the contact details of the selected
profiles. For membership details, please go to Membership Schemes |
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37. |
What do I do to maximize my search to find my dream match? |
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To find your Life Partner, follow the given steps:
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a.)
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Create an online profile: This is the first and most important step. This profile
will determine how others who come to the site will know you as. Be honest and spend
time filling the open fields regarding yourself, your family and who you are looking
for. |
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b.) |
Upload a good, clear photo: Maximum of all searches is for a photo profile, so it
is important to have your photo in your profile. In case you are not comfortable
about displaying your photo, we have privacy options that will protect your photo
and can be seen only by those whom you allow to do so. |
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c.) |
Specify your requirements: This will help us as well a well as others to have some
idea of what you want. Please put only those conditions that are an absolute must
and not which are desirable.
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d.) |
Make enough contacts: Log in and use search and then make contacts with profiles
that you like, this is a first step, so make as many contacts as you can. |
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38. |
What are the benefits of becoming a Paid Member? |
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As a paid member, you can optimize your matrimonial search by having the freedom
to initiate contact with personalized messages, and get contact details of the persons
you have chosen, all at a very nominal cost. Here are a few of the Paid Member benefits:
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1.)
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Send personal & customised messages along with contact details directly to the
members.
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2.) |
Get printout’s of Bio-data along with contact details like phone numbers,
addresses and Horoscopes (if available) of selected profiles. (For Offline and Online
/ Offline members). |
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3.) |
Get printouts of a list of profiles according to your search criteria like Min.
to Max Age, Min to Max Height, Religion, Caste, Financial Status and Qualification. |
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4.) |
Interview arrangements in srikalyanaprapthirastu.com offices in Bangalore and Hyderabad |
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5.) |
Your bio-data and horoscope will be sent through post to selected profiles by srikalyanaprapthirastu.com |
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6.) |
Telephonic contacts (Match making) – srikalyanaprapthirastu.com will contact
the selected profiles over telephone and explain about you. |
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7.) |
See video interviews of profiles in the offices of srikalyanaprapthirastu.com who
have attended the video interview done by in the srikalyanaprapthirastu.com offices
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And many other benefits. |
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39. |
What are the payment options available? |
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There are 3 methods of Payment for becoming a Member: Pay online by credit card
or Net Banking / Debit banking and pay by demand draft or cheque:
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1.)
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Pay by Demand Draft or Local Cheque in Indian Rupees |
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2.) |
We also accept the following Credit Cards: Masters, Visa, American Express, Diners
Club International, Citibank eCards & JCB Cards for payment in Indian Rupees. |
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3.) |
Debit your Indian Bank Account: Centurion Bank of Punjab, Citibank NRI Account Holders,
Citibank Current Account Holders, Citibank Suvidha Account Holders, ICICI Bank,
ICICI ePayments Ltd., IDBI i Netbanking Account Holders, Oriental Bank of Commerce
- Global Trust Bank, Punjab National Bank (PNB), The Federal Bank Ltd, UTI iConnect,
Kotak Mahindra Group, HDFC Online Banking, IndusInd Bank. |
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40. |
What are the payment options, if I decide not to pay online ? |
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You can pay by cheque or demand draft (in Indian Rupees or in favour of: S payable
at Bangalore or Hyderabad.
You can also walk in to any of our offices and pay by CASH. |
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41. |
How do I make the payment through post / courier?
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You can send cheque/DD/MO along with your Client No. / Profile ID to any of our
addresses. Please send cheques in the local currency of the office to which it is
sent. Click here for addresses.
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42. |
How long will it take to upgrade my profile if I have made the payment by Cheque/DD
through post or courier? |
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We will upgrade your profile once we receive your payment. If you have made the
payment and your profile is still not upgraded kindly contact our office or send
a mail to info@srikalyanaprapthirastu.com
along with your payment details and please don’t forget to mention your Client
No. / Profile ID in the mail or behind the Cheque / D.D |
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43. |
How do I add my profile? |
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Click on the link Register Profile Free |
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The form to add your profile will be displayed. Give all the necessary as well as
optional details asked in the form. Click on submit button. |
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Give as many details as possible, including your contact details in full. This will
increase the chances of your profile being displayed when our members search for
matches. |
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After you submit your information, your profile will be automatically created and
you shall be generated a "Client No. / Profile ID" for future references. |
All the profiles are validated before inclusion in the database. It may take up
to 24 hours for the validation. An E-mail would be sent to you once the profile
is added.
The profiles are validated for statutory regulations of the site to avoid pornography
and various other factors and to have uniformity in the database.
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44. |
Why do you take time for validation? |
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Validation of profiles is done manually. Our support team meticulously validates
each and every profile carefully on specific criterion before it is added to our
database. Hence, it takes 24 to 48 hrs to validate all the profiles that are being
added on one particular day. |
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45. |
On what criteria is the validation done? |
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Almost every word counts. We categorically ignore profiles that are submitted by
underage persons, and profiles that contain abusive content. We reject profiles
that contain invalid data such as added for fun/ looking for friendship / not related
to marriage. We try to maintain the highest quality in our database served. |
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46. |
Can I register for my friend, relative or sibling? |
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Yes! In fact we have a number of profiles being registered by parents, siblings,
relatives etc. |
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47. |
What should I enter in the description field?
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This is where you reveal yourself - your personality, your likes and dislikes, your
educational and family background, career and personal interests, and expectations
about your partner. Try to give a clear self-description and enter your expectations
clearly and completely. A good description will always fetch instant responses.
Look at the sample profile below, which is clear, brief and has all the important
details in a well-organized manner.
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48. |
What information will be displayed to members from my profile?
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All fields except your e-mail address and telephone number will be displayed to
free members. |
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49. |
I don’t want to add my profile but wish to contact other profiles. Is it possible? |
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Profile addition on the site is mandatory. Without adding a profile you cannot proceed
to contact other members. When you add your profile, a unique Client No. / Profile
id is assigned to you. This id is required for you to login, make a payment and
contact profiles. |
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50. |
I get the error "No matching records found" while searching for the profiles.
Why is that so?
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Please check your search criteria. If you are searching for a particular sub caste,
try rephrasing your spellings. We suggest you to use partial names or try all the
possible spellings in the sub caste field, for example: Brahmin, Brahmin, Iyer,
etc. to get profiles of a particular sub caste.
If you have used date options in the search, please check the dates entered. For
Example, in the "When Posted" Option ensure that you have not entered
a future date by mistake. |
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51. |
How do I bookmark profiles? |
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Visit http://www.srikalyanaprapthirastu.com/ |
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Login using your "Client No. / Profile ID" and "Password" |
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If you are interested in a profile after seeing the photo / details, select one
of the “Profile Feedback" option and click on the “Save Comments"
button |
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This will add the profile to your list of bookmarked profiles.
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All the profiles are validated before inclusion in the database. It may take up
to 24 hours for the validation. An E-mail would be sent to you once the profile
is added.
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52. |
How can I view all the Members I have Bookmarked?
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You could bookmark any member who strikes your interest. You could view the list
of the Bookmarked profiles by selecting the options just above “Search My
Life Partner” button which you will find after logging in.
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53. |
How do I ignore profiles?
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After logging into your account and searching for profiles if you find a profile
unsuitable for you, you can click on the "Ignore this profile" option
under “Profile Feedback”. It will be added to your ignored profiles
list.
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54. |
How do I view / edit book marked profiles? |
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Visit http://www.srikalyanaprapthirastu.com/ |
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Login using your "Client No. / Profile ID" and "Password" |
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Select the option in the drop down menu of either “Which profiles do you wish
to view” and click on “Search my Life Partner” button and you
can view the members. |
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You could view and edit the Bookmarked members on that page. |
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55. |
What is the use of free membership?
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A free membership is ideal for starters. As a free member, you can
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Post your profile
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Add your photo to it (optional) |
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Receive messages from paid members. |
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You can receive messages from Online, Offline and Online/Offline members and you
can reply to their messages. The messages sent by Online, Offline and Online/Offline
members will be stored in your "Inbox" folder in your “Check Mail”
link in "Account Details" directly along with their e-mail address and
other contact information(if they have mentioned). You can login to your account
to check the received messages.
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To become a Online, Offline and Online/Offline member,
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Add your profile |
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Upgrade your profile to Online, Offline and Online/Offline membership by making
the payment |
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Click here for payment options |
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If you have already added your profile, upgrade it to Online, Offline and Online/Offline
membership by clicking on the Membership Schemes link. |
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